Help & support
We're here to help. Write to us any time and we'll reply within one business day.
Contact us
Email us at support@promptflix.app
Questions
How do credits work?
Each film costs credits, shown before you start. Buy credit packs or a plan under Settings → Billing. Credits are held when a film starts and only spent when it is ready.
What if my film fails?
If a film fails on our side, the held credits go straight back to your balance. Nothing to do. If something still looks wrong, email us.
How do I delete my account or my likeness?
Delete your likeness on the Talent page. Delete your whole account (likeness, films and data) under Settings → Account → Delete my account. In the iOS app, both are under Account.
How do I report content or a person?
Use Report on a film, a comment or a friend's card, on the web or in the app.
Reporting and blocking
- Tap Report on the film, comment or person and pick a reason. Add details if you like.
- Choose to block the person too. Blocked people can't comment on your films or cast you, and you stop seeing their comments. Unblock any time in Settings → Account.
- Our moderators review every report within 24 hours and remove content or ban accounts that break our Terms.
PromptFlix has zero tolerance for objectionable content and abusive users. See our Terms.